Shipping policy

🚚 Zenvira™ Shipping Policy (South Africa)

1. Overview

At Zenvira™, we aim to deliver your order efficiently and reliably. This Shipping Policy outlines our delivery timeframes, courier arrangements, and responsibilities in accordance with applicable South African law.

📦 2. Shipping Method

  • All orders are shipped via Aramex South Africa (Store-to-Door service)

  • A tracking number will be provided once your order has been dispatched.

"All orders are shipped from stock on hand and dispatched promptly,"

⏱️ 3. Processing & Delivery Time

Order Processing:

  • Orders are processed within 1–2 business days

Delivery Time:

  • Estimated delivery: 3–5 business days from dispatch

Total Estimated Time:

  • 4–7 business days (processing + shipping)

⚠️ 4. Delivery Delays

While we strive to meet all delivery estimates:

  • Delivery times are estimates only and not guaranteed

  • Delays may occur due to:

    • High order volumes

    • Courier delays

    • Weather conditions

    • Public holidays

    • Remote delivery locations

Liability Clause:

  • Zenvira™ is not liable for delays caused by third-party couriers, including Aramex South Africa, where such delays are outside of our control.

👉 However (important for legal compliance):

  • We remain responsible for ensuring your order is delivered within a reasonable timeframe as required by the Consumer Protection Act 68 of 2008

  • If a parcel is significantly delayed or lost, we will:

    • Assist in resolving the issue

    • Arrange a replacement or refund where applicable

📍 5. Delivery Areas

  • We currently ship nationwide within South Africa

  • Delivery times may vary for:

    • Rural or outlying areas

    • High-risk or restricted delivery zones

❌ 6. Failed Deliveries

If delivery is unsuccessful due to customer-related issues:

  • Incorrect or incomplete address

  • Failure to accept delivery

  • Unavailability at delivery address

Then:

  • The parcel may be returned to us

  • Re-delivery may incur additional shipping fees

  • We reserve the right to deduct original shipping costs from refunds

📦 7. Risk & Ownership

  • Risk in the goods passes to the customer upon delivery

  • Ownership transfers once full payment has been received

🧾 8. Order Tracking

  • Customers will receive a tracking number via email once the order is dispatched

  • It is the customer’s responsibility to monitor tracking updates

⚖️ 9. Legal Compliance

  • This policy complies with:

    • The Consumer Protection Act 68 of 2008

    • The Electronic Communications and Transactions Act 25 of 2002

Important:

  • Nothing in this policy limits your rights under South African law

  • If Zenvira™ fails to deliver within a reasonable time, customers may be entitled to:

    • Cancel the order

    • Receive a full refund

📩 10. Contact

Zenvira™ Support Team
Email: Zenvira-Store@outlook.com
Response time: 2 – 4 business days